Integrating unisex and traditional restrooms outperformed designs relying exclusively on unisex facilities.
This is according to a study — “Potty Parity” by Setareh Farajollahzadeh and Ming Hu — that was published in Management Science.
Here, the researchers conducted a comprehensive analysis of restroom designs to determine how best to address the ongoing issue of restroom disparities in public venues.
The study emphasized that a balanced approach — providing both gender-segregated restrooms alongside unisex stalls — offered the most effective solution. This approach not only improved efficiency by offering more options to users but also significantly reduced average wait times for everyone.
“The findings demonstrated that moderate flexibility, achieved by integrating unisex and traditional restrooms, outperformed designs relying exclusively on unisex facilities. By acknowledging and addressing diverse user needs, this approach promotes inclusivity and efficiency simultaneously,” the researchers stated.
According to Farajollahzadeh, designing restrooms that consider the needs of all users is crucial. And “by combining unisex and traditional restrooms, we can create spaces that are both efficient and inclusive.”
Co-author Hu added: “This research serves as a crucial lesson for both policymakers and designers. True inclusivity requires balancing technical optimization with empathy and a deep understanding of human behavior.”
The findings of the study are especially relevant as venues around the world seek ways to enhance user experiences and make public spaces more accommodating. Whether at sports arenas, concert halls, or theme parks, restroom accessibility remains a critical issue impacting overall customer satisfaction and inclusivity.
“This isn’t just about efficiency; it’s about ensuring equitable access for all. The strategies we identify can be applied to a wide range of public venues, from stadiums to shopping malls, to make them more welcoming and accessible,” Farajollahzadeh ended.
